FAQs

About Our Products

Q: What makes your accessories unique?
A: Our products are designed to keep the fun in childhood! With bright colours, playful designs, and interchangeable covers, kids can express their personalities in a way that’s as unique as they are.

Q: Are your bags and covers interchangeable?
A: Yes! Our crossbody bags feature interchangeable covers, so kids can mix and match their styles anytime they want.

Q: What materials are your products made from?
A: We use high-quality, kid-friendly materials including PU leather that is durable and easy to clean, ensuring our accessories can keep up with all their adventures!

Orders & Shipping

Q: When will my order ship?
A: Orders typically ship within 1-3 business days. You’ll receive a confirmation email with tracking details once your order is on its way!

Q: Do you offer international shipping?
A: At this time, we do not offer international shipping. Stay tuned as we work on expanding!

Q: How much is shipping?
A: Shipping rates vary based on your location and order total. Orders over $100 come with free shipping! You can see the shipping cost at checkout before placing your order.

Returns & Exchanges

Q: What is your return policy?
A: We want you to love your purchase! If you’re not satisfied, we accept returns within 30 days of delivery. Items must be unused and in original packaging. See our full return policy.

Q: How can I contact you?
A: We’d love to hear from you! You can reach us at admin@popsyandco.com.au